This General Privacy Policy (“Privacy Policy”) applies to the Softroo & Esa Group
(collectively “we,”
“us” or “our”).
If you live in the India, Softroo’s representative established in the India is, Business
Centre, Sharjah Publishing City Free Zone, Al Zahia, Sharjah, India
Privacy Policy Contents
This Privacy Policy describes how we handle and protect your personal data and the choices
available to you regarding collection, process, access, and how to update, correct and delete your personal
data. Additional information on our personal data practices may be provided in product settings, contractual
terms, or notices provided prior to or at the time of data collection.
Billing Data includes your name, email address, masked credit card number,
license information and in certain circumstances, your billing address and your phone number. In most
circumstances, you purchase our products and services from a trusted third-party service provider, reseller, or
app store. In those circumstances, your Billing Data is processed by the relevant third party and we only
receive a subset of this data to keep proper business records. In these instances, see below an example of
Billing Data and what we use it for:
Billing data
What we use it for
Email address
To send you purchase receipts
Masked credit card number
To process the payment and billing records
License key
To identify a specific license for a follow-up actions such as renewal or
troubleshooting
License type
To enable features based on the purchased license
Renewability
To check if a given subscription can be renewed
Date of expiry
To check whether a license is valid
Account Data includes information needed to set up and customize an
account, such as your name, email address and username, and information connected with our services, such as
license keys. For some of our products or some of their functions creating an account is necessary. See below an
example of Account Data and what we use it for:
Account data
What we use it for
Name
To customize our communications by addressing you by your name
Email address
To send you communications regarding your license and support
Username
To manage your account and facilitate your login into the service
Subscription renewal date
To tell us until when the account is valid
Trial User
To add a trial period before the account is charged
An account is also necessary for some features of our Forum. You have the
option to provide additional information within your account such as personal texts, disclose your birth date,
identify your gender, instant messaging number, messenger username, or website name and address, disclose your
physical location, and select an avatar or personalized picture. Any information you provide here will be
visible to other users (including your total number of posts, and posts per day, the date and time you
registered, your local time, and the date and time of your last activity).
Product Data includes two sub-categories:
Device Data includes information about the operating system; hardware; city/country of
device; error logs; browser; network; applications running on the device, including the Esa products;
and
Service Data includes information about the Esa product usage and events relating to use of
our product by you such as samples, detections and files used for malware protection, information concerning
URLs of websites, usage statistics (activation, crashes, scans, errors), IP address.
Why We Process Your Personal Data
We use your Personal Data for the following purposes and on the following grounds:
On the basis of fulfilling our contract with you or entering into a
contract with you on your request, in order to:
Process purchase of our products or services from us, our partners or our trusted third- party service
providers’ online stores;
Provision the download, activation, and performance of the product or service;
Keep our products or services up-to-date, safe and free of errors, including implementation of new product
features and versions;
Verify your identity and entitlement to paid products or services, when you contact us for support or access
our services;
Process your purchase transactions;
Update you on the status of your orders and licences;
Manage your subscriptions and user accounts; and
Provide you with technical and customer support.
On the basis of your consent, in order to:
Subscribe you to a newsletter or the Esa forum;
Enable the provision of third-party ads in product messages;
Enable the provision of personalized ads in support of certain free products; and
Allow us to record our phone conversation when you contact our tech support by phone.
On the basis of legal obligations, we process your Personal Data when
it is necessary for compliance with a legal tax, accounting, anti-money laundering, legal order, sanction checks
or other obligation to which we are subject.
On the basis of our legitimate interest we will use your Personal Data
to:
Communicate about possible security, privacy and performance improvements and products that supplement or
improve our purchased products and to optimize the content and delivery of this type of communication;
Evaluate and improve the performance and quality of our products, services and websites, develop new
products, train our employees and to understand usage trends, and analyze user acquisitions, conversions and
campaigns;
Allow interoperability within our applications;
Secure our systems and applications;
Allow effective performance of our business by ensuring necessary internal administrative and commercial
processes (e.g. finances, controlling, business intelligence, legal & compliance, information security
etc.); and
Establish, exercise or defend our legal rights.
Balancing Legitimate Interests
Before relying on our legitimate interests, we balanced them against your interests and made
sure they are compelling enough and will not cause any unwarranted harm. With respect to the purposes below we
consider necessary to explain what our interests are in detail.
Systems, Apps and Network Security
We process Personal Data for network and information security purposes. In line with EU data
protection law, organizations have a recognized legitimate interest in collecting and processing Personal Data
to the extent strictly necessary and proportionate for the purposes of ensuring network and information
security. This primarily covers the ability of a network or of an information system to resist events, attacks
or unlawful or malicious actions that could compromise the availability, authenticity, integrity and
confidentiality of stored or transmitted data, or the security of the related services offered by, or accessible
via those networks and systems.
Both as an organization in our own right, and as a provider of cybersecurity technologies and
services which may include hosted and managed cybersecurity technology services, it is necessary for the
functionality of our systems, products and services and in our legitimate interests as well as in our users’, to
collect and process Personal Data to the extent strictly necessary and proportionate for the purposes of
ensuring the security of our own, and of our users’ networks, devices, and information systems. This includes
the development of threat intelligence resources aimed at maintaining and improving on an ongoing basis the
ability of our networks and systems, and those of certain partners, to resist unlawful or malicious actions and
other harmful events (“cyber-threats”).
The Personal Data we process for said purposes includes, without limitation, network traffic
data related to cyber-threats such as:
Sender email addresses (e.g., of sources of SPAM);
Recipient email addresses (e.g., of victims of targeted email cyberattacks including phishing);
Reply-to email addresses (e.g., as configured by cybercriminals sending malicious email);
Filenames and execution paths (e.g., of malicious or otherwise harmful executable files attached to emails);
URLs and associated page titles (e.g., of web pages broadcasting or hosting malicious or otherwise harmful
contents); and/or
IP addresses (e.g., of web servers and connected devices involved in the generation, distribution,
conveyance, hosting, caching or other storage of cyber-threats such as malicious or otherwise harmful
contents).
Depending on the context in which such data is collected, it may contain Personal Data
concerning you or any other Data Subjects. However, in such cases, we will process the data concerned only to
the extent strictly necessary and proportionate to the purposes of detecting, blocking, reporting (by removing
any personally identifiable elements) and mitigating the cyber-threats of concern to you, and to secure your
network, device and systems. When processing Personal Data in this context, we do not seek to identify a Data
Subject.
In-product and Email Messages
We have a legitimate interest for messaging our users about possible security, privacy and
performance improvements and products that supplement or improve purchased products.
If you are our customer, we feel a responsibility to inform you about security and utility
improvements and possible problems to your device and software that go beyond our product that is installed and
provide you with effective solutions relevant to these problems. We thus have legitimate interest to optimize
the content and delivery of this type of communication to you so that you will be most likely to find them
relevant and non-intrusive at the same time.
How We Process Your Personal Data
We do our best to disconnect or remove all direct identifiers from the Personal Data that we
use:
For free versions, this disconnection or removal of identifiers begins when the products and services are
initially activated. For paid users we keep Billing Data in a separate database and minimize its use for
anything other than handling payments and our own finances.
For both paid and free versions, we continuously monitor for, minimize, disconnect and remove all direct
identifiers during the normal performance of the products and services.
Processing of IP Addresses
For paid products including antivirus, virtual private network (“VPN”), and performance, your
IP address is collected at the time at which your product or service is being provided, for the purpose of
facilitating our billing process. Specifically, our third-party billing partner will collect your IP address for
its billing process; we do not store the IP address from this process.
Personalization
We use your answers from surveys, in which you can participate, and relevant Product Data to
personalize communication and recommend our relevant products for you.
We do not take any decisions solely based on algorithms, including profiling, that would
significantly affect you.
How We Disclose Your Personal Data
We only disclose your Personal Data as described below, within our group, with our partners,
with service providers that process data on our behalf and with public authorities, as required by applicable
law. Processing is only undertaken for the purposes described in this Privacy Policy. If we disclose your
Personal Data, we require its recipients to comply with adequate privacy and confidentiality requirements, and
security standards.
Payment processors
If you opt to pay for use of our services, we will use a third party payment processor to
take payment from you. These third parties are properly regulated and authorized to handle your payment
information and are prohibited from using your Personal Data for any other purposes other than arranging these
services for us. However, they are independent controllers of your data with their own responsibility.
These are our long-term payment processors:
Your Billing Data is processed by the payment processor from whom you purchased the product.
Your data is processed according to the relevant processor’s privacy policy.
Service Providers
We may use contractors and service providers to process your Personal Data for the purposes
described in this Privacy Policy. We contractually require service providers to keep data secure and
confidential.
Such service providers may include in particular contact centers, professional consultants
(including for defence or exercise of our rights), and marketing/survey/analytics/software suppliers.
Sometimes these service providers, for example, our distributors, resellers, and app store
partners, will be independent controllers of your data and their terms and conditions, end user license
agreements (“EULA”) and privacy statements will apply to such relationships.
Distributors, Resellers
We may provide your Personal Data to our partners for the purpose of distribution, sale or
management of our products. Our partners may use your Personal Data to communicate with you and others about Esa
products or services. In addition, you purchase our products directly from our distributor, a reseller, or an
app store. Because your relationship in these cases is with that distributor, reseller or an app store, such
third party will also process your Personal Data.
Cookies Providers
Our websites use cookies to personalize your experience on our sites, tell us which parts of
our websites people have visited, help us measure the effectiveness of campaigns, and give us insights into user
interactions and user base as a whole so we can improve our communications and products..
How We Protect Your Personal Data
We maintain administrative, technical, and physical safeguards for the protection of your
Personal Data.
Administrative Safeguards
Access to the Personal Data of our users is limited to authorized personnel who have a
legitimate need to know based on their job descriptions, for example, employees who provide technical support to
end users, or who service user accounts. In the case of third-party contractors who process personal information
on our behalf, similar requirements are imposed. These third parties are contractually bound by confidentiality
clauses, even when they leave. Where an individual employee no longer requires access, that individual's
credentials are revoked.
Technical Safeguards
We store your personal information in our database using the protections described above. In
addition, we utilize up-to-date firewall protection for an additional layer of security. We use high-quality
antivirus and anti-malware software, and regularly update our virus definitions. Third parties who we
hire to provide services and who have access to our users' data are required to implement privacy and security
practices that we deem adequate.
Physical Safeguards
Access to user information in our database by Internet requires using an encrypted VPN,
except for email which requires user authentication. Otherwise, access is limited to our physical premises.
Physical removal of Personal Data from our location is forbidden. Third-party contractors who process Personal
Data on our behalf agree to provide reasonable physical safeguards.
Proportionality
We strive to collect no more Personal Data from you than is required by the purpose for which
we collect it. This, in turn, helps reduce the total risk of harm should data loss or a breach in security
occur: the less data we collect, the smaller the overall risk.
How Long We Store Your Personal Data
We will hold your Personal Data on our systems for the following periods:
For Billing Data, for as long as we have a legal obligation or for our legitimate interests in establishing
legal rights;
For Account Data, for as long as you maintain your account;
Storage of Your Personal Data
The data we collect from you may be stored, with risk-appropriate technical and
organizational security measures applied to it, on in-house as well as third-party servers in the Czech
Republic, in the United States, as well as anywhere we or our trusted service providers and partners operate.
In all cases, we follow generally accepted standards and security measures to protect the
personal data submitted to us, both during transmission and once we receive it.
Your Privacy Rights
You have the following rights regarding the processing of your Personal Data:
Right to information - Right to receive information about the processing of your Personal Data, prior to
processing as well as during the processing, upon request.
Right of access - Aside from the information about the processing of your Personal Data, you have the right
to receive a copy of your Personal Data undergoing processing.
Right to rectification - We should process accurate Personal Data; if you discover inaccuracy, you have the
right to seek rectification of inaccurate Personal Data.
Right to erasure ("right to be forgotten") - You have the right to erasure of your Personal Data, but only
in specific cases stipulated by law, e.g., if there is no legally recognized title on our part for further
processing of your Personal Data (incl. protection of Esa’s legitimate interests and rights).
Right to data portability - The right to receive Personal Data which you have provided and is being
processed on the basis of consent or where it is necessary for the purpose of conclusion and performance of a
contract, in machine-readable format. This right applies exclusively to Personal Data which processing is
carried out by automated means.
Right to object - Applies to cases of processing carried out in legitimate interest. You have the right to
object to such processing, on grounds relating to your particular situation, and we are required to assess the
processing in order to ensure compliance with all legally binding rules and applicable regulations. In case of
direct marketing, we shall cease processing Personal Data for such purposes after the objection.
Right to restriction of processing - You have the right to restriction of processing of your Personal Data
if: You are contesting the accuracy of your Personal Data, for a period enabling us to verify the accuracy of
your Personal Data; the processing is unlawful and you oppose the erasure of the Personal Data and request the
restriction of its use instead; we no longer need the Personal Data for the purposes of the processing, but
they are required by you for the establishment, exercise or defence of legal claims; or you have objected to
processing of your Personal Data, and there is a pending verification whether our legitimate grounds override
your interests.
Right to contact supervisory authority, court - You may contact and lodge a complaint with the supervisory
authority – The Office for Personal Data Protection (Czech: Úřad na ochranu osobních údajů – www.uoou.cz) or
your local authority or a relevant court.
The fulfillment of data subject rights listed above will depend on the category of Personal
Data and the processing activity. In all cases, we strive to fulfill your request.
We will action your request within one month of receiving a request from you concerning any
one of your rights as a Data Subject. Should we be inundated with requests or particularly complicated requests,
the time limit may be extended to a maximum of another two months. If we fail to meet these deadlines, we would,
of course, prefer that you contact us to resolve the situation informally.
Where requests we receive are manifestly unfounded or excessive, in particular because of
their repetitive character, we may either: (a) charge a reasonable fee taking into account the administrative
costs of providing the information or communication or taking the action requested; or (b) refuse to act on the
request.
For the free versions, we do not and will not maintain, acquire or process additional
information solely in order to identify the users of our free products and services. This is simply not
necessary for the free versions of our products to be provided to you and function.
This means, when you use a free version of our products and services, you may contact us with
a request concerning your Personal Data. Please note, consistent with our privacy by design, privacy by default
and minimization practices, we may not be able to identify you in connection with your Product Data about your
specific free products and services. If such a situation occurs, please go to your product settings and explore
your options.
Your Choices in products
You can make certain choices about how your data is used by us by adjusting the privacy
settings of the relevant product. Please check your product settings to set your privacy preferences there.
Privacy Portal
In order to make it easier for you to reach out to us and obtain the necessary information
and action changes, corrections or deletions of your Personal Data, we have decided to provide you with a
portal, which can show you the Billing Data and Account Data we have collected from you as well as your email
preferences.
Contact Us
To exercise any of your rights, or if you have any other questions or complaints about our
use of your Personal Data and its privacy, write our Privacy Team through the most convenient channel below:
If you live in India is, Business Centre, Sharjah Publishing City Free Zone, Al Zahia,
Sharjah or email via info@softroo.com
Data Protection Officer
As required under the GDPR, we have a data protection officer (DPO) to monitor our compliance
with the GDPR, provide advice where requested and cooperate with supervisory authorities. You can contact our
data protection officer via dpo@softroo.com.
Changes to this Privacy Policy
We reserve the right to revise or modify this Privacy Policy. In addition, we may update this
Privacy Policy to reflect changes to our data practices. If we make any material changes we will notify you by
email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to
the change becoming effective. We encourage you to periodically review this page for the latest information on
our privacy practices.
We aim to Empower every Business and Individual to achieve more.
All Good Keys is a platform that provides buyers from all around the world with the possibility to buy software
keys
at a fair price with no hassle through an innovative platform.
We are the best way to buy, install and use software! With All Good Keys Software you won’t just get an
installation
package and a wish good luck. With us you’ll be sure that the license is legitimate and the software will surely
work to your liking.
Our software are 100% legitimate and can be installed safely and reliably. We deliver the software and assist you
during the installation process from start to finish. We won’t stop until you’re fully satisfied!
DELIVERY
we deliver orders within a day after purchase, but it can take up to 48 hours if something happens.
All product-related services from softroo.com are delivered via email. The License key or codes sold on
softroo.com will be delivered via email and can also be found under order details in your account section, so
there is no shipping charge.
“What can I do if I can’t find my delivery on my email address?”
Please check your spam or junk folder, in case you didn’t receive your email.
Please make sure your payment has been completed successfully.
If we need more information or if something does not correspond to you, we will contact you by e-mail.
If you haven’t received any email, make sure your email address is correct and contact us here
(info@softroo.com).
COOKIES
Cookie policy template by WebsitePolicies.com
Generic Cookie Policy Template
Please read this cookie policy (“cookie policy”, "policy") carefully before using softroo.com website
(“website”, "service") operated by Softroo ("us", 'we", "our").
What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s
server. Each cookie is unique to your web browser. It will contain some anonymous information
such as a unique identifier, website’s domain name, and some digits and numbers.
What types of cookies do we use?
Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and
navigating through our website and using its features. For example, these cookies let us
recognize that you have created an account and have logged into that account.
Functionality cookies
Functionality cookies let us operate the site in accordance with the choices you make. For
example, we will recognize your username and remember how you customized the site during
future visits.
Analytical cookies
These cookies enable us and third-party services to collect aggregated data for statistical
purposes on how our visitors use the website. These cookies do not contain personal
information such as names and email addresses and are used to help us improve your user
experience of the website.
How to delete cookies?
If you want to restrict or block the cookies that are set by our website, you can do so through
your browser setting. Alternatively, you can visit www.internetcookies.com, which contains
comprehensive information on how to do this on a wide variety of browsers and devices. You
will find general information about cookies and details on how to delete cookies from your
device.
Contacting us
If you have any questions about this policy or our use of cookies, please contact us.
Frequently Asked Questions
Most frequent questions and answers
Yes. We encourage and force all of our customers to register their email address with their specific
Microsoft
Product Key during the Microsoft online activation. This ensures verification and tracking of their
authentic
software. By doing this you can be confident the Microsoft product you have purchased is 100% legitimate.
All our software products are 100% legitimate and authentic. They are all covered by our company’s
hassle-free
money-back guarantee.
We do not create any Product Keys, we simply store the keys provided to us and then automatically allocate
them to a customer when an order has been processed. When you collect a code from All Good Keys, e-system
simply grabs a key from our stock, assigns it to your order, and displays it to you. All Good Keys itself
does not generate the codes, our staff upload the codes taken from retail boxes to the our e-system.
As we work closely with our suppliers and purchase large volumes we are able to obtain the lowest
prices possible.
We have established great partnership with several licensed software retailers, distributors,
computer and electronic manufacturers around the globe. These companies have huge software inventories
in stock for a period of time that needs to be disposed of immediately. Majority of software licenses
are purchased in large volumes and acquired through inventory and clearance sale giving us huge
discounts and savings. We then pass on the savings to you and keep our costs low as possible – because
for every dollar we save is a dollar you save.
We have a professional team on standby that would be able to help assist you with any problems that
might occur. Refunds are issued via our Refund
Policy, but we are confident that our management and support services are able to
remedy any situation to get you satisfied.
Yes, you see final price, all taxes are included.
Download links are contained within the email containing the license from info@softroo.com
Yes, you can download your invoice for all your orders from your account dashboard.
Typically we include installation instructions with any online/downloadable software license. If you are
experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7)
or email.
Secure SSL Checkout:
Secure SSL Checkout:
Our site unitedaddress.com Store is PCI compliant and is SSL secured. SSL stands for Secure Sockets Layer.
In layman’s terms, SSL takes your data (such as credit card information and passwords) and turns it into
data that only you and the intended recipient can decrypt. SSL certificates can also provide you information
about the authenticity regarding.
the identity of a person, business or website. You can view this information by clicking on the browser’s
padlock symbol.
Our website includes an SSL certificate that uses industry standard 256-bit encryption technology. This is
the same level of encryption used by large banks to keep your information secure.
Refund & Cancellation Policy
Thank you for your purchase. We hope you are happy with your purchase. However,
if you are facing problem with your product for any reason, you may return
it to us for a full refund, store credit, or an exchange. Please see below for more
information on our return policy.
Returns:
All returns must be postmarked within ten (10) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.
Return Process:
To return an item, please email customer service at info@softroo.com to obtain
a Return Merchandise Authorisation (RMA) number. After receiving a RMA
number, place the item securely in its original packaging, and mail your return to the
following address: info@softroo.com
Refunds:
After receiving your return and inspecting the condition of your item, we will process
your return or exchange. Please allow at least seven (7) days from the receipt of your
item to process your return or exchange. Refunds may take 1-2 billing cycles to
appear on your credit card statement, depending on your credit card company. We
will notify you by email when your return has been processed.
Exceptions:
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
Questions:
If you have any questions concerning our return policy, please contact us at:
+91 906 906 73 74
info@softroo.com
Terms and Conditions
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the softroo.com website (the
“Service”) operated by SOFTROO (“us”, “we”, or “our”).
Disclaimer: Please be advised that I am an AI and cannot provide legal advice. These terms have been modified based
on the information you provided but may not fully comply with the specific laws and regulations applicable to a sole
proprietorship operating in Thiruvarur, Tamil Nadu, India. It is strongly recommended that you consult with a legal
professional in your region to review and adapt these terms to ensure they are legally sound and protect your
business interests.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These
Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms
then you may not access the Service.
1) Scope
1.1 These General Terms & Conditions of SOFTROO (Sole Proprietor) shall apply to all contracts of the Seller and a
contracting partner (hereinafter “Customer”) on the sale, delivery and temporary provision of digital contents,
digital goods and non-digital goods (hereinafter collectively also “Goods”). To the extent that the Seller also
offers services, the Seller shall render them exclusively as ancillary service to the aforementioned purchase
contracts. Deviating, conflicting or complementing General Terms & Provisions of the Customer shall become part of a
contract only if and to the extent that the Seller expressly consented to their application. A tacit recognition of
General Terms & Conditions of the Customer by the Seller by conclusive behaviour shall be excluded. Such consent
requirement shall apply in any case, including, for example, if the Seller unconditionally renders services towards
the Customer while being aware of the Customer’s General Terms & Conditions.
1.2 These GTC shall apply towards both consumers (as defined under applicable law in Tamil Nadu, India) and other
businesses (as defined under applicable law in Tamil Nadu, India). Unless the GTC below contain separate notes, any
and all terms shall equally apply to contracts with other businesses and consumers. Where individual terms do not
apply to consumers at all or only in modified form, this shall be expressly mentioned as per the relevant consumer
protection laws in Tamil Nadu, India.
1.3 These terms shall also apply to future contractual relationships between the Customer and the Seller where the
Customer is another business.
1.4 Digital contents in the sense hereof shall be all digital services, except for digital Goods, any digitally
existing access codes, product keys or other digitally existing information.
1.5 Digital Goods in the sense hereof shall be any software not existing on a physical data carrier that is provided
by the Seller for downloading, where appropriate with certain rights of use being granted under cl. 5 and 6.
1.6 Non-digital Goods in the sense hereof shall be any software existing on a physical data carrier that is
distributed in physical form by the Seller, where appropriate with certain rights of use being granted under cl. 5
and 6, as well as other physical products.
1.7 The Seller operates an online shop via an own website (hereinafter “Online Shop”). In addition, the Seller also
sells products via various marketplaces, such as ebay.de, rakuten.de or rueducommerce.fr (hereinafter individually
“Marketplace” and collectively “Marketplaces”).
1.8 By sending the purchase order under cl. 2.2, the Customer shall agree with these GTC, subject to the applicable
laws in Tamil Nadu, India.
.
2) Contract Conclusion
2.1 The contract conclusion with regard to a purchase via the Seller’s Online Shop shall not yet materialise with
the Customer placing the purchase order. The Customer’s purchase order shall rather be the submission of an offer
for contract conclusion. The prices, price quotes and descriptions of Goods or other services specified and
mentioned in the Seller’s Online Shop shall not be an offer.
2.2 The contract conclusion for a purchase via one of the Marketplaces shall materialise with the Customer placing
the purchase order, subject to the applicable laws in Tamil Nadu, India.
2.3 Before bindingly placing the purchase order, the Customer may detect possible input errors by carefully reading
the information displayed on the screen. An effective technical means of better detecting input errors in this
context may be the zoom function of the browser which allows to enlarge the display on the screen. The Customer may
correct his entries during the electronic order process via the usual keyboard and mouse functions until clicking on
the button completing the order process.
2.4 The order confirmation for a purchase via the Online Shop shall not constitute acceptance of the purchase offer
by the Seller. In this case, a contract between the Seller and the Customer shall materialise only by another action
of the Seller under cl. 2.5, subject to the applicable laws in Tamil Nadu, India.
2.5 The Seller may accept the Customer’s offer within a reasonable timeframe as per the applicable contract laws in
Tamil Nadu, India by:
a) personally delivering or having a trading partner (e.g. Amazon EU S.à.r.l.) deliver the ordered Goods to the
Customer, with receipt of the Goods by the Customer prevailing, or
b) requesting payment from the Customer by separate communication after submission of the Customer’s purchase order.
This shall also include the selection of a payment method in the order process by which the ordered Goods shall be
paid before shipping.
If several of the aforementioned alternatives exist, the contract shall be concluded upon occurrence of the first of
these alternatives, subject to the applicable laws in Tamil Nadu, India.
2.6 The timeframe for accepting the offer under cl. 2.5 shall start on the day after the Customer sending the offer
and shall end within a reasonable period as per the applicable contract laws in Tamil Nadu, India. If the Seller
does not accept the Customer’s offer within the aforementioned timeframe, the offer shall be deemed rejected, with
the Customer no longer being bound to the Customer’s declaration of intent, subject to the applicable laws in Tamil
Nadu, India.
2.7 The contract may be concluded only in the English language, unless otherwise required by applicable laws in
Tamil Nadu, India.
2.8 If the Customer indicates an e-mail address for contract handling, the Customer must ensure that the e-mails
sent by the Seller can be received under such address. When using spam filters, the Customer must ensure, in
particular, that these are configured properly so that the e-mails sent by the Seller or by third parties engaged by
the Seller for order handling can be delivered. In doing so, the Seller or the third party engaged by the Seller for
order handling shall create the e-mails such that they are not objectively suitable by their external appearance, in
particular their text pattern profile, for purporting a spam message, subject to the applicable laws in Tamil Nadu,
India regarding electronic communication.
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3) Subject of the Contract
3.1 The Seller shall provide the Customer with Goods as described. The Seller shall render services only as
ancillary service to contracts on the delivery of Goods, as specifically agreed. The agreed nature of the service
shall prevail. When rendering services, the Seller shall make use, at the Sellers’ option, of its employees,
subcontractors or other agents, in accordance with applicable laws in Tamil Nadu, India.
3.2 For a contract on the delivery of non-digital Goods, the Seller’s service shall be based on the description
indicated in the Seller’s Online Shop or respective Marketplace. Reference is made to the regulations on the
retention of title under cl. 10, subject to applicable laws in Tamil Nadu, India regarding the sale of goods. For a
contract on the delivery of software (hereinafter “Software Purchase”), the Seller shall owe the permanent transfer
of the software specified in the licence certificate, subject to the terms therein and applicable intellectual
property laws in India. The Seller shall owe the transfer of one item of the software on a suitable data carrier,
such as a CD-ROM, Blu-ray disc or USB stick, as well as the transfer of a printed or downloadable version of the
associated user documentation, as agreed upon. Before the purchase price is paid in full under cl. 8, any and all
data carriers as well as the user documentation handed over shall be subject to the Seller’s retention of title, as
per cl. 10 and applicable laws in Tamil Nadu, India. The respective product description in the Seller’s Online Shop
or respective Marketplace shall prevail for the nature of the software. The Seller shall further owe the granting of
rights under cl. 4.
3.3 For a contract on the delivery of digital Goods, the Seller shall owe:
a) for a contract on the delivery of software (hereinafter “Software Purchase”), the permanent transfer of the
software specified in the licence certificate in object code, subject to the terms therein and applicable
intellectual property laws in India. The Seller shall owe the demonstration of a possibility for downloading the
software as well as the transfer of a printed or downloadable version of the associated user documentation, as
agreed upon. Before the purchase price is paid in full under cl. 8, the user documentation handed over shall be
subject to the Seller’s retention of title, as per cl. 10 and applicable laws in Tamil Nadu, India. The respective
product description in the Seller’s Online Shop or resolution Marketplace shall define the condition of the
software. The Seller shall further owe the granting of rights under cl. 4.
b) for a contract on the temporary provision of software (hereinafter “Software Leasing”), the temporary provision
of the software specified in the licence certificate in object code, subject to the terms therein and applicable
intellectual property laws in India. The Seller shall owe the demonstration of a possibility for downloading the
software as well as the transfer of a printed or downloadable version of the associated user documentation, as
agreed upon. Before the purchase price is paid in full under cl. 8, the user documentation handed over shall be
subject to the Seller’s retention of title, as per cl. 10 and applicable laws in Tamil Nadu, India. The respective
product description in the Seller’s Online Shop or respective Marketplace shall define the condition of the
software. The Seller shall further owe the granting of rights under cl. 5.
3.4 For a contract on the delivery of a digital content, the Seller shall owe the provision of the digital content.
The use of the digital content sent to the Customer shall be subject to the provisions of the relevant provider’s
respective terms of use applicable to the use and the applicable laws in India. The use of the digital content shall
be subject to the condition precedent of the full purchase price payment under cl. 8. The Seller may also
provisionally permit use before such date.
3.5 The Seller shall owe services exclusively as contractual or post-contractual ancillary service to the
aforementioned primary obligations and only upon separate consultation with the Customer.
3.6 The delivery of the respective contract object shall be governed by cl. 9, subject to applicable laws in Tamil
Nadu, India regarding delivery.
3.7 If the Seller is prevented or completely excluded from performing its contractual services since employees,
documents, data or devices of the Customer are not available in a reasonable or only in an unsatisfactory manner or
the Customer fails to meet the Customer’s duty of cooperation, including compliance with dates, by wilful intent or
negligence, the Seller shall be entitled to charge the resulting additional expenditure to the Customer, as per the
terms of the contract and applicable laws in Tamil Nadu, India.
3.8 If the Customer is another business, timely and correct self-delivery shall remain reserved if the Seller is not
responsible for any untimely and incorrect self-delivery, subject to applicable laws in Tamil Nadu, India.
.
4) Granting of Rights for a Contract on the Delivery of Software
4.1 This cl. 4 shall exclusively apply to contracts on the purchase of software under cl. 3.2 as well as 3.3 a),
subject to applicable intellectual property laws in India.
4.2 Upon full payment of the purchase price under cl. 8, the Customer shall obtain a non-exclusive, permanent right
to use the Goods to the extent granted in the contract and the license terms, subject to applicable intellectual
property laws in India. The Seller may also provisionally permit use of the Goods before such date. The Goods may
only be used simultaneously by the maximum number of natural persons that equals the Goods acquired by the Customer,
as specified in the license. The permissible use shall comprise the installation of the software, the loading into
the RAM as well as the authorised use by the Customer, as per the license terms. The Customer shall have no right to
lease or sub-licence, publicly reproduce or make publicly available by wire or wireless means the acquired Goods or
to provide them to third parties free of charge or against a fee, except as expressly permitted by the license and
applicable laws in India. Cl. 4.5 shall remain unaffected, subject to applicable laws in India.
4.3 The Customer shall be entitled to create a backup copy of the software if this is necessary to ensure future
use, as permitted by applicable laws in India.
4.4 The Customer shall be entitled to decompile or reproduce the software only to the extent that this is provided
for by law in India. This shall apply only under the condition, however, that upon request the Seller failed to
provide the Customer with the information required to that end within a reasonable period of time, as per applicable
laws in India.
4.5 The Customer shall be entitled to permanently transfer the acquired copy of the software to a third party
including handing over the documentation, provided the Customer complies with the terms of the license and
applicable laws in India. In this case, the Customer shall completely cease using the software, shall remove any and
all installed copies of the software from the Customer’s computers and shall delete or hand over to the Seller any
and all copies existing on other data carriers, unless the Customer is bound by law in India to a longer storage. At
the Seller’s request, the Customer shall confirm full implementation of the aforementioned measures to the Seller in
writing or, where appropriate, shall state the reasons for any longer retention to the Seller, as per applicable
laws in India. Furthermore, the Customer shall expressly agree with the third party compliance with the scope of the
granted rights under this cl. 4 and the license terms, subject to applicable laws in India. Any splitting of
acquired volume packages shall not be permissible, unless explicitly agreed upon.
4.6 If the Customer uses the software to any extent exceeding the right of use acquired with the Goods in terms of
quality (regarding the type of permitted use) or quantity (regarding the number of users), the Customer shall
without undue delay acquire the further Goods required for a permitted use. Otherwise, the Seller will assert the
rights entitled to the Seller under the contract and applicable laws in India.
4.7 Copyright notices, serial numbers as well as other features serving programme identification must be neither
removed from the software nor altered, as per applicable intellectual property laws in India.
.
5) Granting of Rights for Contract on the Temporary Provision of Software
5.1 This cl. 5 shall exclusively apply to contracts on the temporary provision of software under cl. 3.3 b), subject
to applicable intellectual property laws in India and the terms of the software license.
5.2 Upon full payment of the agreed fees under cl. 8, the Customer shall obtain the non-exclusive, non-transferable
and non-sub-licensable right to use the Goods temporarily during the term of the contract to the extent granted in
the contract and the licence certificate, subject to applicable intellectual property laws in India. The Seller may
also provisionally permit use of the Goods before such date. The duration of the temporary term of the contract
shall be governed by the respective details in the Seller’s Online Shop or respective Marketplace or the selection
to be made by the Customer for the term prior to the conclusion of the contract. The permissible use shall comprise
the installation of the software, the loading into the RAM as well as the authorised use by the Customer, as per the
license terms. The Customer shall have no right to lease or sub-licence, publicly reproduce or make publicly
available by wire or wireless means the acquired Goods or to provide them to third parties free of charge or against
a fee, except as expressly permitted by the license and applicable laws in India.
5.3 The Customer shall be entitled to create a backup copy of the software if this is necessary to ensure future use
during the term of the agreement and as permitted by applicable laws in India.
5.4 The Customer shall be entitled to decompile or reproduce the software only to the extent that this is provided
for by law in India. This shall apply only under the condition, however, that upon request the Seller failed to
provide the Customer with the information required to that end within a reasonable period of time, as per applicable
laws in India.
5.5 The Customer shall not be entitled to reproduce the software beyond the cases stated in cl. 5.1 to 5.3, except
as explicitly permitted by applicable laws in India.
5.6 The Customer shall not be entitled to transfer to third parties any copy of the software provided to him or any
copies created by him, except as explicitly permitted by the license and applicable laws in India. In particular,
the Customer shall not be permitted to resell, lend, lease, sub-licence, publicly reproduce or make available the
software, except as explicitly permitted by the license and applicable laws in India.
5.7 If the Customer violates any of the above provisions or the terms of the software license, any and all rights of
use granted hereunder shall become immediately ineffective and shall automatically fall back to the Seller. In this
case, the Customer must completely cease using the software without undue delay, delete any and all software copies
installed on his systems as well as delete or hand over to the Seller any created backup copy/copies, subject to
applicable laws in India.
.
6) Customer’s Obligations
6.1 Unless otherwise provided for in the contract, any licence certificate or any user documentation, the Customer
is obligated to take appropriate measures to secure the Goods against access by unauthorised third parties,
especially to keep any and all copies of digital contents at a protected location, in accordance with standard
security practices.
6.2 The Customer must name a point of contact whose declarations, to the extent they serve contract handling, and
actions shall be binding for the Customer, if the Customer is a business. This regulation shall not apply to
consumers.
6.3 The Customer must inform the Seller before and during the contract handling about all circumstances and
processes relevant for the handling of a contract that are necessary and essential for the preparation and
implementation of the contract, if the Customer is a business. This regulation shall not apply to consumers.
6.4 The Customer shall be obligated to assist the Seller in the contract implementation to the best of the
Customer’s knowledge and belief and to lay all foundations necessary for the proper contract implementation. The
Customer undertakes, in particular, to provide the Seller with any document(s) (e.g., ID, Passport, or driving
license if required for verification), data, and information in the necessary form that is required to meet
contractual obligations, in compliance with applicable laws in India regarding data privacy. This shall also include
that the Customer informs employees in due time about forthcoming deliveries or other service provisions of the
Seller.
.
7) Right of Revocation
7.1 Consumers have a right of revocation as per the applicable consumer protection laws in Tamil Nadu, India.
7.2 Detailed information on the right of revocation, including the conditions, time limits, and procedures, will be
provided to consumers separately in accordance with applicable consumer protection laws in Tamil Nadu, India, and
can typically be found on the Seller’s website or Marketplace.
.
8) Prices and Payment Terms
8.1 Unless otherwise provided for in the Seller’s product description, the stated prices shall be total prices
including the applicable Goods and Services Tax (GST) as per the prevailing rates in India. Any additionally arising
delivery and shipping costs shall be separately stated in the respective product description.
8.2 For deliveries to locations outside India, further costs may arise in a given case for which the Seller shall
not be responsible and which must be borne by the Customer. This shall include, e.g., costs for the money transfer
by credit institutions (e.g., remittance fees, exchange rate fees) or import duties or taxes (e.g., customs), as per
the regulations of the destination country. Such costs may arise in relation to the money transfer even if the
delivery is not made to a country outside India, but the Customer effects the payment from a country outside India.
8.3 The payment option(s) available to the Customer will be communicated in the Seller’s Online Shop or respective
Marketplace.
8.4 If advance payment via bank transfer has been agreed, the payment shall be due immediately after contract
conclusion, unless the parties agreed upon any later due date.
8.5 For payment via one of the payment methods offered by third-party payment service providers (e.g., PayPal,
subject to their terms and conditions applicable in India), the payment shall be handled under the application of
their respective user agreements.
8.6 Where specific online payment methods like net banking, UPI, or other local payment gateways are selected, the
payment shall be processed according to the terms and conditions of the respective payment service provider. The
Customer must have the necessary credentials and comply with the procedures specified by the payment provider.
8.7 Where the purchase with invoice payment method is offered and selected (subject to the Seller’s discretion and
applicable laws in India), the purchase price shall become due after the Goods were delivered and invoiced. In this
case, the purchase price must be paid without deduction within the period specified on the invoice from the date of
receipt of the invoice, unless agreed otherwise. Applicable laws in India regarding payment default shall apply. The
Seller reserves the right to offer the purchase with invoice payment method only up to a certain order volume and to
refuse such payment method if the indicated order volume is exceeded or based on creditworthiness assessment. In
this case, the Seller shall point the Customer to a corresponding payment restriction in the Seller’s payment
information in the Seller’s Online Shop or respective Marketplace.
8.8 Where the direct debit payment method is selected (if offered), the invoice amount shall be due for payment
after the Customer provides the necessary mandate and as per the timelines communicated. If the direct debit is not
honoured due to insufficient funds in the account or if the Customer objects to the debit without a legitimate
reason, the Customer must bear the fees incurred by the respective financial institution due to the return, where
the Customer is responsible, as per applicable banking regulations in India.
8.9 Where the credit card payment method is selected, the account shall be debited upon completion of the order,
subject to the terms and conditions of the card issuer and payment gateway.
8.10 Where specific payment wallets or other online payment services are used, the payment shall be effected using
the payment information stored in the Customer’s account with that service provider, under application of their
terms of service applicable in India.
8.11 Setting off claims of the Seller against counterclaims of the Customer shall be excluded, except where such
set-off is permitted by applicable laws in India. The Customer’s right of retention shall likewise be limited to
such counterclaims as legally permissible in India.
8.12 In case of default of payment, the Seller shall be entitled to charge interest on the outstanding amount at the
rate permissible under applicable laws in India from the due date until the date of actual payment. In case of
untimely payment despite overdue notice (if required under applicable laws), the Seller shall be entitled to recover
reasonable expenses incurred for the collection of the outstanding amount, in accordance with applicable laws in
India.
8.13 For customers not domiciled in India, purchase at the net price may be possible if they provide a valid Goods
and Services Tax Identification Number (GSTIN) or equivalent tax identification number as per their country's
regulations at the time of purchase. A tax identification number communicated after the purchase order has been
placed may not be taken into account.
.
9) Delivery & Shipping Terms
9.1 Unless agreed otherwise, Goods shall be delivered by shipping to the delivery address indicated by the Customer.
The delivery address indicated in the Seller’s purchase process shall prevail for the handling of the transaction.
9.2 If the transport company sends the shipped Goods back to the Seller since delivery to the Customer was
impossible due to reasons attributable to the Customer, the Customer shall bear the costs for the unsuccessful
shipping. This shall not apply if the Customer effectively exercises the Customer’s right of revocation (if
applicable), is not responsible for the circumstance causing the impossibility of delivery, or was temporarily
prevented from accepting the offered performance, unless the Seller announced the performance to the Customer
reasonably in advance.
9.3 Self-collection may not be possible for logistical reasons, unless explicitly agreed upon.
9.4 Digital contents shall be provided to the Customer in electronic form as a download by communicating a download
link or through other electronic means. Product keys shall be sent to the Customer by e-mail or other electronic
communication.
.
10) Retention of Title
10.1 Title to delivered non-digital Goods shall remain with the Seller until the Seller’s purchase price claim has
been paid in full (retention of title), as per the applicable laws in India regarding the sale of goods.
10.2 The Customer shall be obliged to safekeep the non-digital Goods for the Seller and to treat them with care
until full payment is received. The Customer shall make clear that the Seller has title to these by storing them
appropriately, for example, by separating them from other goods in stock, if the Customer is a business. This
regulation shall be subject to applicable laws in India.
10.3 In case of attachments or other interventions by third parties concerning the non-digital Goods under retention
of title, the Customer must notify the Seller in writing without delay and take all necessary steps to protect the
Seller’s ownership rights as per applicable laws in India.
10.4 If the Customer resells non-digital Goods that are subject to retention of title in the ordinary course of
business, the Customer hereby assigns to the Seller all claims in the amount of the final invoice amount (including
applicable taxes) of the Seller’s claims which accrue to the Customer from the resale to buyers or other third
parties. This assignment serves as security for the Seller’s payment claim to the same extent as the retention of
title under cl. 10.1, as per applicable laws in India. The Customer remains authorized to collect these claims even
after assignment, unless the Seller revokes this authorization due to the Customer’s failure to meet payment
obligations. The Seller shall be entitled to personally collect the claims if the Customer defaults on payment or if
other legally permissible grounds exist. In such cases, the Seller may require the Customer to notify the Seller of
the assigned claims and their debtors without delay and to provide the Seller with all necessary information and
documents for collection, as per applicable laws in India. This regulation shall be subject to applicable laws in
India regarding the transfer of receivables.
10.5 If the non-digital Goods delivered by the Seller are combined or mixed with other movable property in such a
way that they become integral parts of a uniform item, and if the Seller’s ownership is extinguished as a result,
the Customer hereby grants the Seller co-ownership of the new item in proportion to the value of the Seller’s Goods
at the time of combination or mixing. The Customer shall already now assign to the Seller all claims in the amount
of this proportional value (including applicable taxes) which accrue to the Customer from the resale of the new item
to buyers or other third parties; the Seller accepts such assignment, as per applicable laws in India. The
regulations in cl. 10.4 sentence 3 et seqq. shall apply mutatis mutandis, subject to applicable laws in India.
10.6 If the Customer processes the non-digital Goods delivered by the Seller in such a way that they become part of
a new product, and if the Seller’s ownership is extinguished as a result, the Customer hereby grants the Seller
co-ownership of the new product in proportion to the value of the Seller’s Goods at the time of processing. The
Customer shall already now assign to the Seller all claims in the amount of this proportional value (including
applicable taxes) which accrue to the Customer from the resale of the new product to buyers or other third parties;
the Seller accepts such assignment, as per applicable laws in India. The regulations in cl. 10.4 sentence 3 et seqq.
shall apply mutatis mutandis, subject to applicable laws in India.
10.7 If the value of the securities due to the Seller exceeds the secured claims by more than the limit prescribed
by applicable laws in India, the Seller shall be obligated to release, at the Seller’s option, the securities
exceeding the aforementioned limit at the Customer’s request.
.
11) Warranty for Contracts under Cl. 3.2, 3.3 a) and 3.3 c)
11.1 The regulations of this cl. 11 shall apply to contracts under cl. 3.2, 3.3 a), and 3.3 c), subject to the
applicable laws in India regarding the sale of goods and consumer protection.
11.2 Claims for defects in the Goods against the Seller shall be subject to the warranty periods stipulated by
applicable laws in India. For newly manufactured items or performances of work, the limitation period for material
defects shall be as prescribed under the relevant laws in India. This shall not apply if longer deadlines are
mandatorily provided by law in India. This regulation shall be subject to the rights granted to consumers under
applicable consumer protection laws in Tamil Nadu, India.
11.3 For any delivery of used Goods, the extent of any warranty shall be as agreed upon and shall be subject to
applicable laws in India. The exclusion or limitation of warranty for used goods may not apply to consumers to the
extent prohibited by applicable consumer protection laws in Tamil Nadu, India.
11.4 Any and all details on the Goods, whether or not expressly agreed in writing, shall be considered as statements
of condition and not guarantees or warranties of specific characteristics, unless explicitly stated as a guarantee
by the Seller in writing. Obvious inaccuracies (typing errors, arithmetical errors, formal errors, etc.) in notes,
protocols, operating instructions, calculations, prospectuses, in the Seller’s Online Shop, etc., may be rectified
by the Seller at any time. Any entitlement to remedy of such obvious defects shall be subject to applicable laws in
India.
11.5 For customers who are businesses, the obligations regarding the inspection of goods and notification of defects
shall be governed by the applicable commercial laws in India. If a delivery is directly made to a consumer on behalf
of an intermediary, the obligations regarding the notification of defects shall also apply without limitation,
subject to consumer protection laws in Tamil Nadu, India.
11.6 If the Customer (being a business) rejects the Seller’s delivery for any reason other than a significant defect
that severely limits or renders the use of the Goods impossible, despite the Seller having declared readiness to
perform, the Customer shall be considered to be in default of acceptance, subject to applicable laws in India.
Acceptance of the delivery must not be refused due to minor defects, subject to the rights granted to consumers
under applicable consumer protection laws in Tamil Nadu, India.
11.7 The warranty shall not cover defects attributable to improper operation, system components modified contrary to
the contractual basis, use of inappropriate organizational means, utilization in a hardware or software environment
not meeting the requirements specified in the license certificate (if applicable), unusual operating conditions, or
system interventions by the Customer or third parties, unless such interventions were necessary to remedy a defect
and the Seller was duly notified. This is subject to the rights granted to consumers under applicable consumer
protection laws in Tamil Nadu, India.
